<p><strong>Key Responsibilities</strong></p>
<p><strong>1. Operational Leadership &amp; Daily System Governance</strong></p>
<ul>
<li>Oversee daily operations of all clinical applications (EHR, RIS/PACS, LIS, pharmacy systems, registration, scheduling, and specialty clinical systems).</li>
<li>Ensure service stability through proactive monitoring, rapid triage, structured escalation, and SLA management.</li>
<li>Ensure all low-level tasks (tickets, minor config fixes, order set updates, template changes, interface validation, code table updates) are completed with timely closure and documented appropriately.</li>
<li>Coordinate 24/7 on-call rotations, major incident protocols, and clinical downtime/BCP planning.</li>
</ul>
<p><strong>2. Delivery Cadence &amp; Execution Discipline</strong></p>
<ul>
<li>Run structured weekly cycles for backlog grooming, prioritization, sprint planning, clinical engagement, testing, and deployment.</li>
<li>Maintain a tight cadence of monthly operational reviews, POD scorecard updates, and KPI presentations to the Director of Technology.</li>
<li>Establish a predictable release calendar with well-defined checkpoints: requirements → design → build → test → UAT → deploy → hypercare.</li>
</ul>
<p><strong>3. Requirements Management &amp; Solution Design</strong></p>
<ul>
<li>Facilitate workshops with clinical stakeholders to gather requirements, perform root-cause analysis, and map improvements.</li>
<li>Translate clinical requirements into detailed functional and technical specifications.</li>
<li>Lead end-to-end solution design across modules, ensuring interoperability, data quality, safety, and compliance.</li>
<li>Validate change impacts on clinical workflows, downstream systems, and operational processes.</li>
</ul>
<p><strong>4. Clinical Workflow Optimization</strong></p>
<ul>
<li>Work with physicians, nursing leadership, pharmacy, lab, radiology, ER, and OR teams to identify bottlenecks and inefficiencies.</li>
<li>Lead structured optimization programs to reduce clicks, streamline workflows, and improve clinical throughput.</li>
<li>Champion adoption, standardization, and reduction of unnecessary customizations.</li>
</ul>
<p><strong>5. Vendor &amp; Contract Governance</strong></p>
<ul>
<li>Act as primary operational contact for clinical application vendors.</li>
<li>Monitor SLAs, support hours, upgrade cycles, patching, escalations, and issue backlog.</li>
<li>Ensure vendors deliver in accordance with hospital expectations and contractual obligations.</li>
<li>Provide strategic escalations to the Director of Technology for vendor performance issues.</li>
</ul>
<p><strong>6. Team Leadership &amp; People Management</strong></p>
<ul>
<li>Lead, mentor, and develop the Clinical Applications Pod analysts and specialists.</li>
<li>Ensure clarity of responsibilities, structured work allocation, workload visibility, and objective measures of performance.</li>
<li>Build technical depth within the team (e.g., clinical build, workflow design, interoperability, testing frameworks).</li>
</ul>
<p><strong>7. Operational Reporting &amp; Analytics</strong></p>
<ul>
<li>Maintain operational dashboards covering incident SLAs, UAT pass rates, clinical adoption, backlog status, and system KPIs.</li>
<li>Provide weekly and monthly updates to the Director of Technology with clear insights and recommendations.</li>
<li>Track recurring issues and define long-term fixes.</li>
</ul>
<p><strong>8. Compliance, Audit, &amp; DR Readiness</strong></p>
<ul>
<li>Ensure compliance with DHA/NABIDH requirements, data security, clinical safety, and audit obligations.</li>
<li>Maintain configuration documentation, functional specifications, build books, and SOPs.</li>
<li>Lead DR drills for clinical systems and ensure resilience is always maintained.</li>
</ul>
<p><strong>Required Technical &amp; Leadership Skills</strong></p>
<ul>
<li>Strong grounding and hands on configuration minimum 2 cerner modules</li>
<li>Deep understanding of hospital operations and clinical processes.</li>
<li>Knowledge of HL7/FHIR/DICOM and clinical interoperability concepts.</li>
<li>Experience leading application teams in a hospital environment.</li>
<li>Strong delivery discipline, governance, and vendor management skills.</li>
</ul>
<p>&nbsp;</p>